What is the Return / Refund Policy ?
Customers can replace their order within 15 days of the order delivery for FlexiGlass & Chargers. All Audio, Smart Watches & Smart Accessories can be returned within 24 hours from the date of order delivered. All the returns must be in unused condition with all the original tags and packaging intact.
How do I Return you the Product?
All the details shall be provided to the customer once the complaint is raised with our support team via WhatsApp or Live chat.
What are the terms and conditions of Refund?
You can ask for a Replace against any of your order within 15 days of its delivery for FlexiGlass and Chargers, provided that the products are found to be damaged or a manufacturing defect.
Where should I Replace my product?
All the details shall be provided to the customer once the complaint is received by us. I haven’t received my replacement yet.
What should I do?
We update our customers through emails once we initiate the Replace procedure. If our last email states that we have initiated the Replace procedure, kindly wait for the process to complete.
How long the refund procedure takes ? How will I get the refund ?
The Replace procedure will be initiated within 72 hours once we receive your product and quality inspection is done. Replacement will be initiated in your account.
Effective 1ST JAN 2021, MobiCR will provide a Replace or replacement unless the product received is a wrong product. In the unlikely scenario where the product you ordered is defective, you may request a replacement of the item within 24 HOURS after you receive it.
PROCESS FOR REPLACEMENT:
If your product is within the replacement window, please live chat or WhatsApp us on our website in requesting approval. The support team will respond to the request within 24-48 hrs with details of where to ship the return.
All the details will be provided to the customer when he/she communicates with our support team.
Please ensure that the product is returned to our warehouse within 72 Hrs post-approval with all the accessories and original packaging.
Please make sure when you are returning the product, you pack it properly. MobiCR will not be liable if the product is damaged in transit during return.
Once the product is returned and received by the warehouse, the warehouse team will check and ensure everything is correct.
Once everything is verified, your replacement will be processed.
We usually process all replacements within 48hrs of the warehouse receiving your product return.
If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and the full amount will be refunded back to the customer within 3-4 business days. We do not take any responsibility for a delay in the refund because of the delays made by the bank, calamities or national holidays.
If the product comes back to the warehouse undeliverable due to customer not available to receive the product or if the address given on the order is incorrect or if after several attempts by the courier company the customer still has not taken delivery of the product, the refund will be processed after deducting shipping and handling charges.
A customer can also ask for a replacement only if the product received is different from the order placed. You must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Under no circumstances replacements will be processed if the product is found to be damaged by the consumer.
Orders given in discount or an offer or clearance sale are non returnable products. They can be only replaced if the product received by a customer is a different product from what he/she had ordered.
If incase, product falls under return & refund policy following all the guidelines provided by the company then refund will be provided completely in the form of MobiCR credits.